Return & Exchange Policy

Unfortunately we do not accept returns or exchanges for sanitation reasons. However, if you received product that is damaged, you may reach out to us at Arte Labs directly for a refund.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Shipping costs are non-refundable and cannot be credited.

Gift cards are final sale and cannot be returned.

To start a return, you can contact us at support@arte-labs.com. Please note that returns will need to be sent to the following address: 

123 Town Square Place, PMB 253, Jersey City NJ 07310, United States

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@arte-labs.com.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@arte-labs.com.